The Animal Activist's Handbook: Maximizing Our Positive Impact in Today's World (Flashpoint (Lantern)) by Matt Ball
Author:Matt Ball
Language: eng
Format: epub
Published: 2009-07-10T04:18:00+00:00
2) People feel heard, so they return the favor by listening.
Dale Carnegie points out that few things are sweeter to someone than the sound of their own voice. People love to hear themselves talk, and they generally have a high regard for their own thoughtfulness. The converse is also true: lecturing people, instead of listening to and engaging them, causes them to be less interested in what we have to say, for the simple reason that they will be less likely to respect us and enjoy our conversation.
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